Adding an extra email mailbox to your setup is straightforward if you already have:

• a domain name for your organisation.  The new email address would be of the form:
  newperson@yourorganisation.org.uk
• a hosting package with an Internet Service Provider (if you use POP3 mailboxes hosted at the ISP)
  or
  an inhouse mailserver such as Microsoft Exchange which handles all the mail for your organisation.

If you ask the Telematics Centre to make a proposal for a new mailbox we will first clarify your requirements:

• the name of the person who will use the mailbox or alternative Display Name if the mailbox is for a function in your organisation
• the proposed email address of the form:
  newperson@yourorganisation.org.uk
• the computer that this is to be set up on (if POP3 rather than server-based email)

Once these requirements have been clarified we will provide you with a written quotation (usually by email) covering the whole job.  When we have received your approval we will then:

• Use your ISP hosting details or Exchange Server details to create the new mailbox.
• Test the mailbox using Mail2Web technology (if POP3) or Outlook Web Access (if Exchange Server).
• Configure Microsoft Outlook or other email client program on the designated computer.  This may require an onsite visit or can sometimes be done remotely over a VPN connection from the Telematics Centre.
• Test and confirm everything is working.
• Send an email to the user of the new mailbox confirming the email address and Display Name.
• Fully document the work in our detailed documentation on your computer installations.

As usual, we take care of all parts of process for you, leaving you to start using the new mailbox.

Cost:  typical Telematics installation charge for setting up a new mailbox and configuring on designated computer is £ 30 if carried out remotely.  If an onsite technical support visit is required then this may incur an additional charge.